The phrase Human Resources encompasses a wide variety of employment obligations and employee rights. Human resource professionals must make decisions on a wide variety of state and federal laws. Human resource professionals deal with employer training on claim investigation; development of worker compensation programs; early claim assessment; family and medical leave disputes; and Americans with Disabilities Act with amendment. These are just a few areas of a very complicated array of state and federal requirements facing all employers.
Employers and employees alike are emotionally involved in HR disputes and the human aspect can lead to the inability to make decisions without a safe environment to speak openly and honestly. A committed neutral provides a sincere desire to allow all to be heard and to participate in the creation of a satisfactory resolution.